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Texas - Liberty HCN
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FAQ
Frequently Asked Questions
Please review the questions below. These are questions that the Provider Support Center receives on a daily basis. You should find the answers to your questions within this website. If you do not find your question answered here, please click on Contact Us.
General | Texas - Liberty HCN
General FAQ
Where do I send my bill?
Where do I send my bill?
When will I get my check?
When will I get my check?
I don't agree with the reductions made to my bill, what do I do?
I don't agree with the reductions made to my bill, what do I do?
I need to submit support documentation or additional medical reports, where do I send these?
I need to submit support documentation or additional medical reports, where do I send these?
How do I read this Explanation of Benefit? There is a lot of information here, where should I be looking?
How do I read this Explanation of Benefit? There is a lot of information here, where should I be looking?
How do I know which branch office is handling the patient's claim file?
How do I know which branch office is handling the patient's claim file?
Why doesn’t the check payee match the name submitted on the medical bill?
Why doesn’t the check payee match the name submitted on the medical bill?
How do I communicate a simple address change?
How do I communicate a simple address change?
Where and when should I send a W-9?
Where and when should I send a W-9?
Texas - Liberty HCN FAQ
Does HB 7 allow for the use of networks by insurance carriers?
Does HB 7 allow for the use of networks by insurance carriers?
Who will be a treating doctor in a network?
Who will be a treating doctor in a network?
Can a network specialist act as a treating provider?
Can a network specialist act as a treating provider?
Can an employer require an injured worker to use a network treating doctor?
Can an employer require an injured worker to use a network treating doctor?
I am currently on the ADL. Will I need to join a network to treat workers’ compensation patients?
I am currently on the ADL. Will I need to join a network to treat workers’ compensation patients?
I am not part of a network. Can a network provider refer patients to my specialty practice?
I am not part of a network. Can a network provider refer patients to my specialty practice?
Can a workers' compensation health care network deny me the right to be a participating provider in its network?
Can a workers' compensation health care network deny me the right to be a participating provider in its network?
I am currently treating an employee who was injured prior to September 1, 2005, the effective date of HB7, must the employee select a provider from the network?
I am currently treating an employee who was injured prior to September 1, 2005, the effective date of HB7, must the employee select a provider from the network?
Will I be paid for the services I provided to an injured employee before he or she became covered under a carrier’s workers’ compensation health network plan?
Will I be paid for the services I provided to an injured employee before he or she became covered under a carrier’s workers’ compensation health network plan?
If I am an employee’s primary care physician under his health insurance plan, can I serve as the employee’s treating doctor for a compensable injury?
If I am an employee’s primary care physician under his health insurance plan, can I serve as the employee’s treating doctor for a compensable injury?
Can an employee select another treating doctor from the network if the employee is dissatisfied with my services?
Can an employee select another treating doctor from the network if the employee is dissatisfied with my services?
What requirements apply under HB 7 if an insurance carrier disputes the compensability or extent of an injury of an employee receiving in-network medical care?
What requirements apply under HB 7 if an insurance carrier disputes the compensability or extent of an injury of an employee receiving in-network medical care?
What requirements does HB 7 impose regarding treatment guidelines for networks?
What requirements does HB 7 impose regarding treatment guidelines for networks?
What if the treatment guidelines do not address a treatment that a network treating doctor determines an injured worker needs?
What if the treatment guidelines do not address a treatment that a network treating doctor determines an injured worker needs?
Will pharmacies and pharmaceuticals be part of the networks?
Will pharmacies and pharmaceuticals be part of the networks?