Provider Support Center - Branch Office Information

Branch Office Information

Please refer to the Explanation of Benefit (EOB) for the current address to which you should send Medical Bills and Medical Documents. You will also find the current information for Provider Inquiries and the current address for Appeal submissions. To see a copy of an EOB, click here. If you are searching for a phone number for a Liberty Mutual Insurance or Helmsman Management Services office, you will need the claim number prefix. This is a 3-digit value immediately following the WC claim number (WCXXX-123456). For example, in claim number WC604-123456, the branch office number is 604.

Office Listings

Office Number	Office Name	Toll Free Number	Direct Dial Number	Jurisdiction
14C	Houston, TX	800-300-0110	972-550-7899	TX
197	Irving,TX	800-300-0110		AL, AR, AZ, CO, LA, MS, NM, OK, UT, TX, WY
205	Elmsford, NY	800-422-0820		NY
324	Roseland, NJ	800-900-4875
390	Bala Cynwyd, PA	800-300-4472		PA, ME, NJ, MA, CT, VT, NH, RI, DE
413	Schaumburg, IL	800-835-6279		WI, IL, KS, ND, SD, NE, IA, MO, MN
550	Charlotte, NC	800-532-7706
555	Tampa, FL	800-282-6218		NC, GA, SC, PR, FL, AL, VI
604	Portland, OR	800-424-0054
608	Sacramento, CA	800-821-0967		CA, AZ, UT, WY
617	Las Vegas, NV	800-593-1004		NV
648	Glendale, CA	800-281-1120		AZ, CA, HI, OR, WA
665	Boise, ID	800-283-4456		ID
668	Anchorage, AK	866-893-1541		AK
687	Missoula, MT	800-735-7079		MT
80D	Indianapolis, IN-CM Claims	800-752-5832		KY, IN, MD, VA, WV, MI, TN, DC
823	Syracuse, NY	800-962-5157
860	Columbus, OH	800-368-5095		OH
868	Wausau, WI	855-372-8559	715-845-5211
949	Irving, TX	800-300-0110		MS, AL, LA, TX, NM, AR, OK, CO

Additional Information

EOB Information-To learn more about the EOB, view the EOB Information.Paper Bill Submission-For information on where to submit your bill, view the Paper Bill Submission.Reconsideration Information-For information about how to submit an appeal, view the Reconsideration Information.Liberty Mutual Insurance and Helmsman Management Services Contact Information-For more information, please contact the Provider Support Center.